The Art Of Crafting To Last

Our 25-Year Mattress Warranty

Our philosophy and our mattress warranty is simple. We make mattresses for you to love for decades. There is actually very little that can go wrong with a Harbor Springs Mattress Company’s bed. We take pride in this fact and our warranty is clear and honest.

We will fix any problem in workmanship or material defect for 25 years.  If you have any issue with your mattress, we will fix it. No hassles, no fine print, no prorating. We hope you will appreciate that we do not allow stained materials in our workshop.  A quality mattress protector to protect from any stains is the easiest way to care for your mattress as much as we do.

Harbor Springs Mattress Co. Mattress Warranty

To demonstrate the high standard of craftsmanship, Harbor Springs Mattress Co. hereby grants a Mattress Warranty valid for 25 years from the date of the bed purchase. Should there be any defect due to faulty materials or workmanship in your bed, Harbor Springs Mattress Co. will make this good without charge (except for any duties, importation costs, shipping and handling costs that may be incurred), subject to the terms of this 25 Year Guarantee.

This 25 Year Mattress Warranty is only for the benefit of the original purchaser of the bed, where the purchase was made from one of Harbor Springs Mattress Company stores or an authorized retailer in United States. The purchaser must provide proof of purchase. Where a bed frame, base or foundation not supplied by Harbor Springs Mattress Company is being used, the bed frame must be of an appropriate quality of construction compatible with Harbor Springs Mattress Company standards.

Exclusions

Damage due to misuse, willful damage, accidental damage, neglect. Damage due to soiled or unsanitary conditions.

Do not: Remove the labels attached to your mattress, as they identify your mattress as a Harbor Springs Mattress Company mattress and help to establish your rights under this guarantee.

25-Year Warranty applies to:

25-Year warranty applies to the mattress and box spring set for our Bed of Roses Mattress, The Harbor Light Mattress, The Moonbeam Mattress and our Trillium Mattress. The Trillium's micro mattress topper that is removable and replaceable has a 7-year warranty.

The Cozy Mattress Warranty

Because of it's different construction, The Cozy Mattress is the only mattress we do not warranty for 25-years. Instead, the Cozy Mattress has a 10-year warranty.

Making a claim under our 25-year mattress warranty.

To make a claim, please contact Harbor Springs Mattress Company’s main office in Harbor Springs or the retailer in the Michigan from whom the bed was purchased. The claim must be presented with the proof of purchase. Replacements, where necessary, will be supplied in the same model, size and mattress ticking (fabric) as the original purchase. Where fabric stock is exhausted, Harbor Springs Mattress Company reserves the right to replace in an alternative model and mattress fabric. This guarantee does not extend to misuse.

Comfort Adjustment

Our comfort adjustment service is our commitment to you loving your mattress. Because we make each mattress one at a time, in our own workshop, it is easy for us to open up your mattress and make it a little firmer or a little softer.  This is generally done by replacing the natural latex with a softer or firmer grade and adjusting the tension on the inner spring unit through the tufting straps.  We then sew your mattress back up and deliver it back to you.

We want you to experience the best sleep possible, as soon as possible.

At Harbor Springs Mattress Co., we will gladly make one comfort adjustment to you to ensure your mattress is just right. The fee for this service is 15% of the current mattress pricing for your model. Delivery charges may apply if you are outside of Michigan.

We really do want you to love your mattress for the rest of your life.

This Comfort Adjustment is only for the benefit of the original purchaser of the bed, where the purchase was made from one of Harbor Springs Mattress Company stores or an authorized retailer in United States. The purchaser must provide proof of purchase. A comfort adjustment changes the softness or firmness of your existing Harbor Springs Mattress Co. mattress.  For example, you may adjust your mattress from a soft to a semi-firm or vise versa.

Exclusion under the Comfort Guarantee?

Damage due to misuse, willful damage, accidental damage, neglect. Damage due to soiled or unsanitary conditions.

Do not: Remove the labels attached to your mattress, as they identify your mattress as a Harbor Springs Mattress Company mattress and help to establish your rights under this guarantee.

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